OSS Unternehmensberatung AG

IT Works

IT Service Management

  • ITSM covers organizations, processes and tools that are used to plan, deliver, operate and control IT services offered to internal or external customers
  • ITIL is the most widely used best practice in  IT Service Management, but as it is not a set of rules that simply can be followed to create an effective and cost efficient IT Service Management
  • The most Critical Success Factor in delivering ITSM is the adaption of a best practice framework like ITIL to the needs of a specific customer:
  • The tailoring of the organization and processes
  • The adaption of tools that support these organization and processes


  • we offer the full set of consulting throughout the overall life cycle (with more focus on design, transition and operations) with strong experience in: service level management, availability management, capacity management, change management, service asset and configuration management, release and deployment management, service validation and testing, event management, incident management and problem management
  • and in service impact management which is not directly an ITIL discipline but hits a number of disciplines